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System is Continuously Upgraded
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We make improvements to FacilityTree on an ongoing basis. By making a series of small
changes over time we avoid the training issues and disruption that come with a major upgrade.
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Support by Phone, Email and Remote Conference
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We provide support using email, phone and via remote conferencing. You can
call us if you have an urgent problem and we answer the phone and talk
with you. You can send us a copy of the error or problem via email and we
will work on the problem. We provide training and support using web
conferencing software.
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Client Suggestions
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We strongly encourage suggestions from our clients. The best features in FacilityTree
have been suggested by our customers. If you have an idea let us know. We will
evaluate it and generally add it to the system. We listen to our users because we write and
support the software, the users use it and we tap into that experience to improve the
system.
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24 Hour Response on Errors
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If you run into an error, email us the error message and we can usually have it fixed in
less than 24 hours. Many times in less than 4 hours and sometimes we can fix it
while you are on the phone with us.
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