Thursday, September 16, 2021 


 Mobile Ready  Easy  First Class Tech Support
First-Class Tech Support
System is Continuously Upgraded
We make improvements to FacilityTree on an ongoing basis. By making a series of small changes over time we avoid the training issues and disruption that come with a major upgrade.
Support by Phone, Email and Remote Conference
We provide support using email, phone and via remote conferencing. You can call us if you have an urgent problem and we answer the phone and talk with you. You can send us a copy of the error or problem via email and we will work on the problem. We provide training and support using web conferencing software.
Client Suggestions
We strongly encourage suggestions from our clients. The best features in FacilityTree have been suggested by our customers. If you have an idea let us know. We will evaluate it and generally add it to the system. We listen to our users because we write and support the software, the users use it and we tap into that experience to improve the system.
24 Hour Response on Errors
If you run into an error, email us the error message and we can usually have it fixed in less than 24 hours. Many times in less than 4 hours and sometimes we can fix it while you are on the phone with us.